COMPASS CAMPERS CANADA - WORLDWIDE YOU DRIVE COMPANIES
Compass Campers Canada Rental Terms for travel between 01-Jan-2019 and 31-Dec-2019
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. You can pay with Visa/Mastercard. The balance payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.
If you are booking within 35 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.
Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival. If so these will be itemised as such. All changes and cancellation charges are subject to taxes.
The supplier strongly recommends that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
The quoted price includes:
- Standard insurance with an excess $7500. See below for excess reduction
The quoted price excludes:
- Excess Reduction Options
Hours of Operation:
* The Vancouver station will be open on Sundays from May 6th – September 30th 2018
All Compass Campers RV Rentals offices are closed on the following statutory holidays in 2019:
New Year’s Day: January 01
All Inclusive Package
This All Inclusive Package includes a few items and fees to get you ready for the road. The pack includes convenience kits, preparation fee and CDR (Collision Deductible Reducer). The CDR will reduce the renters responsibility for damages from $7500 to $750 if you have an accident. Please note that taxes are not included and are payable at time of pick up. (Not available for rentals originating in Whitehorse between November 01 and March 31)
All Inclusive Package with Unlimited Kilometres
This All Inclusive Package includes a few items and fees to get you ready for the road. The pack includes unlimited kilometers, convenience kits, preparation fee and CDR (Collision Deductible Reducer). The CDR will reduce the renters responsibility for damages from $7500 to $750 if you have an accident. Please note that taxes are not included and are payable at time of pick up. (Not available for rentals originating in Whitehorse between November 01 and March 31)
One Way Rentals
Minimum Rental Period for one way rental is 7 days
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
British Columbia - 12% (5% GST + 7% PST)
This mandatory one-time fee is charged per unit/rental and includes the following:
These vehicle and personal kits are available per person/rental and include:
NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.
Miscellaneous Rentals (can be added as extra items at time of booking)
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Compass Campers RV Rentals reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
Cancellation Charges for individual reservations
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:
Cancellation after booking confirmation and up to 49 days prior to departure: 10% of nightly rental rate (and oneway fee if applicable)
Cancellation of Group Reservations
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Note: Cancellation charge not to exceed the full amount of the rental. Cancellation fees are subject to applicable taxes.
First change: No charge
All changes and cancellation charges are subject to taxes.
Compass Campers shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Compass Campers staff will result in a $35 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
All rates and quotes are in Canadian dollars.
Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 25 years or older, no maximum age limit. An international driver’s license (IDP, see below) is recommended but is only valid in combination with the national driver’s license.
08:30 AM to 12 PM (noon), inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles.
Compass Campers RV Rentals will not give any refunds for rentals returned prior to the arranged drop off date.
All charges are subject to a final audit. If renter is overcharged or undercharged the renter will pay the corrected amount or receive a refund.
The vehicle has to be returned with a full tank of fuel. If the renter does not refuel, the renter agrees to pay for having the vehicle refueled at a rate of $3.00 per litre.
Reservations for four or more vehicles traveling together are considered a group booking. The supplier encourage groups to travel in non-peak periods and will provide an attractive quote if at least 2/3 of the time traveled is in non-peak periods. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense. Compass Campers is not able to accommodate large group bookings during the months of July and August.
International Driving Permit
The IDP is a special license which allows motorists to drive internationally, when accompanied by a valid driver’s license from their country. Compass Campers does not require an IDP, but recommends renters having one in case they get stopped by the police.
The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a $1,500 surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning).
Traveling to the Yukon, NWT, Nunavut, Labrador, Newfoundland or Alaska (U.S.) is permitted when disclosed in advance. Compass Campers will not deliver Van conversions, C-Large, C-XLarge, MH27-SW, A-30 or Adventurer 4 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska. We do not recommend travel to these areas with C-XLarge, A30 or MH27SW motorhomes.
Pets (Dogs only)
On request only. A charge of $100.00 per dog will apply.
Vehicles can be collected at our rental stations from Monday to Saturday between 08:30 AM and 3:00 PM local time (on Sundays at selected stations). Transfers are available until 1:00 PM.
Proof Read Brochure Pages
Compass Campers will proof read the brochure pages pertaining to our product; however, Compass Campers does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail.
If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.
All replacement parts or repairs in excess of $50.00 require prior authorization from Compass Campers RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.
Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.
Right to refuse service
Compass Campers RV LP reserves the right to refuse service.
The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.
A pre-authorization of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. This also applies to rentals which include CDW. Cash rentals are not allowed.
Compass Campers RV Rentals offers free storage of luggage at owner’s risk.
Baby Seats information
The following baby/child and booster seat options can be installed in our vehicles:
*NOTE: If rear-facing infant seats are installed, the dinette table must be lowered, meaning no other seating is available at the dinette.
These are general guidelines only and are subject to change.
Compass Campers RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
Note: No transfers provided after 1:00 p.m. Customers must contact the rental location to arrange a shuttle transfer in advance (ideally at least 1 to 2 days prior to departure). Seating on our shuttle buses will be scheduled on a first come first serve basis. To schedule a pick up, customers may use the contact details.
Please note that shuttle transfer requests will only be answered during office hours.
YVR - Vancouver, YYC - Calgary, YEG - Edmonton, YXY - Whitehorse, YYZ - Toronto, YHZ - Halifax
1. In Downtown Vancouver we offer transfers from/to select hotels. The designated transfer hotels are listed below in BOLD. Below each designated hotel we are listing hotels in the vicinity so that our clients can find and make their way to the nearest pick-up point. Example: Clients staying at the Ramada Granville will have to make their way to the GEC Suites to catch the shuttle bus.
BEST WESTERN SANDS
COAST COAL HARBOUR
ROSEDALE ON ROBSON
SANDMAN VANCOUVER CITY CENTRE
SANDMAN ON DAVIE
4. Please note that we provide transfers from the Canada Place Cruise terminal only. Customers who arrive at Ballantyne Pier must make their own way to Canada Place.
2. In Downtown Halifax we offer transfers to / from the following hotels:
Customers who are not staying at a designated transfer hotel can make their own way to one of these hotels where they will be picked up. Transfers from other hotels can be requested by the customer a few days prior to pick up but cannot be guaranteed.
Liability Coverage / Deductible Reducer and Waiver Agreements
1. LIABILITY COVERAGE
Compass Campers maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Compass Campers have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.
2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT
(Minimum charge of $182.00 will apply regardless of rental duration)
(Not available for rentals originating in Whitehorse between November 01 and March 31)
A collision deductible reducer is available for CAD $26.00 per day to a maximum of CAD $780.00 per rental and provides
A. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (exceptions are listed under clause #4).
B. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by Compass Campers and the renter and will be dispatched within 24 hours from the time the renter notifies Compass Campers that the renter’s vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Compass Campers is not obliged to deliver van conversions, C-Large, C-XLarge, MH27-SW, or A-Luxury motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage or breakdown is the renter’s fault.
C. Damages and deductibles are subject to applicable taxes.
D. In case the CDR is not purchased, Compass Campers reserves the right to block the full deductible amount of $7,500 on the
E. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):
3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT
(Minimum charge of $91.00 will apply regardless of rental duration)
(Not available for rentals originating in Whitehorse between November 01 and March 31)
CDW is available for CAD $13.00 per day. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750.00 to ZERO. This agreement is available only in combination with the CDR agreement.
The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):
4. Exceptions to all coverage:
All coverage agreements including CDR and CDW are null and void in the event of the following occurrences:
Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not
Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.
5. SECURITY DEPOSIT
A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the
In the event of an accident, Compass Campers will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies Compass Campers that the renter is not at fault, Compass Campers agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.
6. EXCHANGE RATE VARIATIONS
Compass Campers cannot be held responsible for exchange rate variations while a security deposit is being held.
7. INSURANCE COVERAGE THROUGH A THIRD PARTY
If the renter is covered for damages through a third party insurer, he/she agrees to pay Compass Campers for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Compass Campers will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.
8. REPORTING OF DAMAGES / ACCIDENTS
Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Compass Campers as soon as possible.
The following information is provided to all renters who are travelling during a time of the year where freezing temperatures are a risk. We kindly ask you to read these directions carefully and sign the document in acceptance.
Vehicles are winterized:
Engine Block Heater:
In case of Emergency
In case of an Accident:
Vehicle Recovery / Towing:
If you find yourself in a situation where your rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and /or towing the vehicle. Costs for arranging a tow truck directly with a towing company can be enormous.
Vehicle Breakdown and Appliances failure:
In the unlikely event of an accident or breakdown we would like to ask you to do the following:
Engine related issues:
Coach related issues:
Before calling Roadside Assistance or Compass Campers RV, please have the Compass Campers RV contract and odometer reading at hand.
Roadside Assistance (Ford / Dodge / Chevrolet): For everything related to engine problems, towing, vehicle recovery, flat tires and lockout service.
Compass Campers RV Breakdown Assistance: For all vehicle related emergencies which require immediate assistance (see hours below).
KalTire 24-hour Emergency Road Service: For tire related problems after business hours (only if Roadside Assistance declines service)
Please note that these phone numbers are toll-free from a Canadian land line. If you call from your cell phone, your phone
When calling Roadside Assistance:
1. You will first be asked to provide the vehicle’s VIN number (Vehicle Identification Number). The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side).
Terms of booking on this website
Compass Campers Canada Insurance
Liability Coverage / Deductible Reducer and Waiver Agreements
Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.